"Our inpatient and outpatient therapy practices have increased, even in the midst of very strong competition. Richards is a first-class organization."
Sandra Zwick, Assistant Vice President, Memorial Hermann Hospital, The Woodlands, TX
"I have been extremely impressed by the professional experience of all the (Richards) employees. They have been a positive influence and valuable asset to the growth and development of our outpatient programs."
John Nickens, CEO, Brookwood Medical Center, Birmingham, AB
Richards Advanced Management Tools for Quality Assurance in Health Care
Recruitment and Retention
Richards Healthcare is an expert in delivering rehabilitation services throughout the patient care continuum from acute care to wellness. Our ability to service your patients across the continuum will ensure consistency and provide quality assurance in health care.
Richards Healthcare is aggressive in identifying and hiring the most competent and experienced therapy professionals. Each potential team member goes through a comprehensive discipline-specific skill and competency review, screening tests, background review and client interviews before being hired, to ensure that each member remains up-to-date on the latest practices. Richards Healthcare conducts biannual management training conferences, provides for therapist continuing education and has developed proprietary training programs approved by state therapy associations. Our goal is to retain an experienced staff to ensure low turnover, consistent health care quality assurance and high productivity. We also visit your facility to ensure our employees are living up to the Richards mission, priorities and core beliefs.
Health Care Quality Assurance
Richards Healthcare's extensive administrative experience has enabled us to create various comprehensive patient satisfaction analysis tools to ensure that your care delivery is excellent and that your reimbursement is maximized. Our Productivity Analysis Reports enable accurate forecasting of staffing levels while responding to fluctuations in patient volume. Our proprietary Therapy Quality Improvement Survey is a comprehensive patient satisfaction analysis of specific therapy interventions. Patient Outcome Data are also collected and analyzed. Results from these tools are appraised and compared to similar facilities. These are only a sample representation of the tools available.
In addition, Richards
provides value to our clients because we stay on top of changes
to the Prospective Payment System and swiftly apply these
changes to your rehabilitation service delivery. You
lead the pack instead of struggling to finish the race.
Marketing and Development
Proactive marketing
is the core growth strategy for our clients. Richards Healthcare
marketing specialists and your rehabilitation director will
design a marketing and development plan. These plans will
often include community events, referral marketing, physician
relations and employee in-services. We evaluate the success
of our marketing efforts through tracking referrals, patient
demographics and insurance providers, then fine tune the approach
and focus on key markets.
The ever-changing
healthcare market requires that you stay competitive by offering
new and expanded programs. We can custom design programs that
fit the specific needs of your patients and community.
Richards Healthcare
has the expertise and seasoned experience to help you succeed
in rehabilitation. With Richards as your partner, you will
be able to focus on the overall business of running your facility.
